I’m having trouble connecting to matches.

If you’re experiencing any of the following symptoms these initial steps can help get you back in game faster!

• Sudden disconnection while matchmaking, sitting in a lobby, or playing a match.
• Network connection errors while playing.
• Lag while playing online.
• “Unable to connect to playfab” error message appears when choosing play in the menu.

Power Cycle Network Devices

These steps help flush out any stale connections that can cause a bottleneck in your connectivity.

1. Turn off the console/computer.
2. Turn off and unplug the modem and the router if there is one.
3. Wait one minute.
4. Plug back in and turn on the modem and the router.
5. Turn on the console/computer.

Reset the Network in Windows 10/11

These steps will help refresh your IP address with your router.

1. Right click on the Windows Start button > Settings > Network & Internet.
2. Click on Network reset.
3. Click the Reset now button.
4. Click the Yes button.

Troubleshooting Firewall Configuration Issues 

These steps will reset firewall settings that could prevent programs from accessing the internet.

1. Right click on the Windows Start button > Windows PowerShell (Admin).
2. Enter the following command: firewall.cpl
3. Press Enter.
4. Click on Restore Defaults from the menu on the left.
5. Click the Restore Defaults button.
6. Click the Yes button.

Business or University/College Networks 

Many university and business networks may initially block required online gaming ports or require you to sign in through an online website before connecting to their network. These are called “captive networks” and may require additional steps to connect on console or PC. Please consult your network administrator for connection instructions.