Help with voice chat on Xbox

The Texas Chain Saw Massacre uses team based voice chat, and communicating with your team will be important. Players on the opposite team will not be able to hear you while in a match, but you can chat together in the lobby and post match while viewing scores. You may run into issues where you’re unable to be heard by others on your team or your voice quality might suffer.

The steps listed throughout this guide will help with the following issues:

• I’m talking but no one can hear me.
• People are talking but I can’t hear them.
• I sound far away or too quiet.

Restart Your Xbox

1. Shutdown your Xbox, hold down the power button on the front of the Xbox for 10 seconds.
2. Unplug your Xbox from the electrical outlet and wait 1 minute.
3. Plug in your Xbox into the power outlet.
4. Turn on your Xbox - wait for it to reconnect and sign in with your Xbox account. 

Check Privacy & Online Safety Settings on Xbox

When cross play is enabled, you will want to allow communication for multiplayer games in your Xbox privacy settings. See Xbox Support for more details here.

1. Press the Xbox button and choose Profile & system > Settings > Account > Privacy & online safety.
2. Select Xbox privacy > View details and customize > Communication & multiplayer.
3. Here you’ll be given several options, choose Allow under You can join multiplayer games.
4. Next, choose Everybody under You can communicate outside of the Xbox network with voice & text.

Review Game Audio Settings

Review  Options > Audio to set the following:

• Check that Voice chat is enabled. Toggle this to disabled, and on again and apply the setting.
• Review Voice Chat Volume, if possible increase the volume to make sure it isn’t muted. 

Review Microphone and Audio Settings on Xbox

• Press the Xbox button on your controller then select the speaker icon in the bottom right, here you can review microphone settings including sensitivity.

• Your audio settings may default to stereo uncompressed when connecting a new headset. Verify your headset is firmly connected to your controller then adjust headset audio to your preferred Headset Format in Profile & System > Settings > General > Volume & audio output > Headset audio.

Check Devices Connected to Your Xbox

• If using an Xbox wireless headset, verify that audio has not been muted. Check volume on the right earcup of the headset by rotating the dial. Check balance between chat and game audio by rotating the dial on the left earcup, this dial should be in the middle for both game and chat volume to be the same levels. Learn more about the wireless headset from Xbox support.
• Try another controller or headset if possible.
• Get fresh batteries in your controller.
• If using a wireless controller, and you have a cable try connecting it directly to your Xbox.
• Disconnect unused Kinect sensor if using on an Xbox One. If using a Kinect as your audio input microphone, run the calibration process in Profile & system > Settings > Devices & connections > Kinect.

If you continue to notice trouble chatting with other players, contact our team!